How to make video calls more human and successful

By Annika Hartmann de Meuron

11/04/2021
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By Annika Hartmann de Meuron

 

 A year ago, video conferencing became the new normal in our work lives. It was the safest place for us to meet and collaborate. It seemed so easy: just invite someone to join the call and continue as usual. However, after a while, many of us began to feel zoomed-out. Too many, too long video calls lowered our energy, performance and sense of connection.

One reason for this is that our brains are not wired to read so many faces at the same time. This makes group video calls much more tiring than face-to-face meetings, where we can focus on one person at a time. In real life we also get more cues from each other. We can shake hands to build connection and trust, we can see all of a person’s body-language and we can even take in olfactory cues. Being together physically forces us to be attentive. Alone in our home offices, it is easy to multitask, to the detriment of attention, connection and productivity.

During the Initiatives of Change Ethical Leadership and Business Talks in February 2021, we asked: How can we increase attentive presence, human connection and productivity in video calls? Here are some recommendations we came up with.

 

Getting started

  • Before scheduling a video call, ask yourself if you could complete the task as efficiently with an email or a phone call. For example, do you really need to see the person if you are only going to share factual information?
  • If a video call is the right choice, make sure that everyone invited has a good reason to be there and knows what they are expected to contribute. Participants who find themselves in the role of ‘passive listener’ are far more likely to get frustrated and end up multitasking.
  • Put agenda points in the form of questions. For example: How can we increase the conference centre’s sales? Ask participants to write their answers in a shared online document a few days before the meeting. This will enable them to  connect before the meeting and save time during the meeting, as discussion can be built on the responses that have already been provided.
  • Avoid PowerPoints, as they tend to cut connection and are rarely comprehensive. Instead, invite people to send out written documents in advance and ask participants to comment and provide feedback on them.

 

Online computer, credit: Dylan Ferreira on Unsplash
Photo by Dylan Ferreira on Unsplash

 

Timing is key

If you are the moderator, there is an art to defining and sticking to a realistic timeframe for each agenda point. It’s crucial to run to time, as most people will have several video calls during the day and need breaks between them. Commuting only takes seconds when you work from home, and we all spend too much time sitting. As a meeting host you need to make time in the agenda for a pause of at least five minutes after every 50 minutes, for people to stretch. You can find some ideas for stretches here.

 

Realistic numbers

It’s not only important to consider who should be there, but also how many participants can realistically be productive. According to Jeff Bezos’s two-pizza rule, there should never be more participants than can be fed by two pizzas. However, if you always meet with the same people, this can reduce ‘out of the box’ thinking and awareness of the needs of different groups. Breakout rooms can be an efficient way of having a larger meeting which is still productive and inclusive. Splitting a meeting into small groups gives every participant the chance to voice their opinion. This can then be fed back to the main meeting via a debriefing session. Many participants enjoy these small groups. They allow for human connection and getting things done together, something we miss when  we are alone in our home offices.

 

Set ground rules

If you meet regularly with the same group of people, it is crucial to agree on ground rules so as to create a safe space. Some questions to think about are: Do you want cameras on or off, and microphones on or off? Is it OK to arrive late or to leave a meeting early? Do you want to invite participants to comment and ask questions? Are you going to allow PowerPoints? How are you going to stop monologues? These ground rules need to be co-created by everyone taking part in regular meetings and reviewed from time to time to make sure they are still relevant.

 

Online computer, credit: Photo by Gabriel Benois on Unsplash
Photo by Gabriel Benois on Unsplash

 

 

The role of the moderators

In addition to keeping to time, moderators also need to ensure that everyone participates and feels connected. Prepare yourself  by allowing time between meetings, to stretch, take a moment of quiet, connect to your emotions, and ask yourself how you want to show up and what you want to bring to those who join the meeting. Several studies prove that humans bond through laughter, so maybe watch something that will make you smile before you start the meeting. It may also help to hide your video as watching yourself can be distracting and make you act unnaturally.

 

Some tips on successful moderation

  • When people arrive, welcome everyone by name and allow five minutes for informal conversation. To encourage active participation during the meeting, it’s important to let everyone speak briefly at the beginning. You can try some icebreakers to launch a lively conversation.
  • During longer meetings, you can increase attentiveness and participation by giving people roles, such as putting them in charge of the breakout rooms, time-keeping or mood-tracking. You can also call on individuals for their opinions, but always give them the option to pass as it’s not about putting someone on the spot. To avoid group thinking, ask regularly: Who’s got a different answer? This creates a bit of tension and increases attention.
  • If there are important decisions or questions to address, give some time for silent reflection and a round of thought sharing. In a virtual space, it’s so much harder to sense the mood in the room, so offering everyone some time to reflect gives space for unspoken elements to pop up. You can also use tools like mentimeter to capture the mood. Always start and end the meeting in gallery view so that everyone can see each other and feels connected.

Finally, take time with your colleagues, every now and again, to review their experience of remote working and video conferencing. This will help you collectively to define the best formula for attentive presence, human connection and productivity.

 

 

Annika Hartmann

Annika Hartmann de Meuron is in charge of Initiatives of Change Switzerland’s Ethical Leadership in Business and Trustbuilding programme which aims to contribute to a better future by offering international business representatives a safe space for sharing leadership experiences, personal stories and expertise. In addition, her work focuses on the human impact of digitalization and trustbuilding in the digital age. Annika Hartmann de Meuron has an MA in International Relations and a MA in International History and Politics. She worked for many years as a Corporate Social Responsibility Manager for the Philias Foundation, prior to which she worked in the communications sector at the Global Humanitarian Forum and the PR-Agency Rochat & Partners.

Find out more about Ethical Leadership in Business

 

  • Photo top and teaser: Chris Montgomery on Unsplash
  • This article was originally published on LinkedIn.

 

 
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1954 - Saidie Patterson: ‘Bury the hatchet or bury the dead’

By Andrew Stallybrass

29/03/2021
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When Saidie Patterson, a trade union organizer from Northern Ireland, spoke at the conference centre at Caux in 1954, she was keen to point out that Moral Re-Armament (now Initiatives of Change) had not weakened her fighting spirit. ‘I thought this was something that made you soft, and I kicked against it for a long, long time. But believe me, friends, I have found that it is much harder to love a person than to hate them.’

Saidie became her family’s breadwinner at the age of 14, caring for her seven siblings and her invalid stepfather after her mother died in childbirth because they couldn’t afford to pay the doctor. She went to work in a linen mill and, in 1940, led a strike calling for full union membership for its women employees. Two years after her speech at Caux, she became the first woman to chair the Northern Ireland Labour Party.

I have found that it is much harder to love a person than to hate them.

She told her audience at Caux that she had direct contact with some 90,000 women through the trade union and labour movement. Then she described an experience she had just had at the conference. ‘A person said something to me the other day which I resented very much. You know the way the British have a habit sometimes of saying the right thing, but at the wrong moment! He was lucky he didn’t get a clip on the ear!’ After some time alone, she had apologised for her reaction because after she left Caux, she would be meeting people in the British cabinet. ‘If I couldn’t say I was sorry here, well, I couldn’t go back to have the answer for those people.’

On another occasion she’d found herself sounding off during tea at the conference centre, about the behaviour of Americans in Northern Ireland during the war. ‘I’m criticizing the Americans again and I discovered that the four ladies that I was having tea with were all Americans! Then they started telling me that all their grandparents had come from Ireland. So they were just exported from Ireland! I never forgot that lesson.’

 

Saidie Patterson plants a memorial Peace Cross for her great-nephewin Belfast in 1979. Photograph from the Bleakley Collection.
Saidie Patterson planting a memorial Peace Cross for
her great-nephew, Belfast 1979 (photo: Bleakley Collection)

 

Saidie had spoken recently at a Labour Party conference where she’d been shocked by the hatred expressed for Germany and the Germans. She had told about how she had been invited to go to Germany with Moral Re-Armament in 1950. ‘I didn't want to go. My own home was wrecked. A nephew was killed on his 21st birthday and I had terrific resentment in my heart, but my friends said resentment’s not going to build a new Germany. When I was in Germany, I met many women in positions like myself. One had been in a concentration camp for her trade union convictions and her two sons were killed by the British. I told that story at the conference and I told them, you need more than a gun in your hand. You need an idea.’

If I couldn’t say I was sorry here, well, I couldn’t go back to have the answer for those people.

In 1973, after retiring from union work, Saidie became the chair of Women Together, working to cure the divisions between Protestants and Catholics in her country. ‘There’s no such thing as “orange” or “green” tears (the colours of the two communities); we all weep together,’ she said. ‘We must decide which we prefer, to bury the hatchet or bury the dead.’

The year before her speech at Caux, Saidie had been decorated by Queen Elizabeth for her work. The Queen asked her how things were going for the women. Saidie replied, ‘Well, ma’am, once our women were just pairs of hands. Now ma’am, they are royal souls like yourself!’

 

Discover the BBC News article on Saidie earning a Blue Plaque in 2018 and watch the Belfast Live video on Saidie.

 

 

__________________________________________________________________________

 

This story is part of our series 75 Years of Stories about individuals who found new direction and inspiration through Caux, one for each year from 1946 to 2021. If you know a story appropriate for this series, please do pass on your ideas by email to John Bond or Yara Zhgeib. If you would like to know more about the early years of Initiatives of Change and the conference centre in Caux please click here and visit the platform For A New World.

 

 

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1953 – Mohamed Masmoudi: 'Stop cursing the French!'

By Andrew Stallybrass

23/03/2021
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In the 1950s the ‘winds of change’ were blowing through the African continent. Many countries were experiencing unrest, with militant nationalist movements, including France’s North African territories, Algeria, Morocco and Tunisia. At the start of the decade, 10 countries in Africa were independent. At the decade’s close, in 1960, 26 were.   

In 1953, Mohamed Masmoudi, a young Tunisian nationalist, came to Caux. He was not yet 30 years old. He was then the senior representative in France of the Néo-Destour nationalist movement, and was living a semi-clandestine existence. In order to come to Caux he was more or less smuggled across the border into Switzerland.

Masmoudi had good reason to hate France and the French. He’d spent time in prison, and while in Caux, he heard that his brother had been arrested. But at Caux, he met French ‘who were different’ – and had ‘honest conversations’ with them.

Pray for blessings on me, but stop cursing the French.

On his third day, inspired by what he heard of the reconciliations between French and Germans in Caux, Masmoudi spoke to the conference. He said, ‘I was suspicious, untrusting, and very prickly…. My mother told me in a letter that she was praying that God would bless me and curse the French (some French policemen had threatened her that they planned to kill me). I told her, “Pray for blessings on me, but stop cursing the French.” In my opinion, this is the start of change.’ (see the extract of the hand-typed manuscript of his speech below).

 

Masmoudi letter
                       

 

At Caux, he lost his hatred of the French. He went back to Paris and, at the Moral Rearmament (now known as Initiatives of Change) centre there, over a meal, he met Jean Basdevant, then responsible for Tunisian affairs at the French foreign ministry. They developed a relationship of trust. Basdevant and Masmoudi became key members of the delegations who negotiated independence, which Tunisia achieved in 1956.

Whenever deadlock threatened, the two of them would retire to the garden of the ministry for a private talk. A French historian of the period talked about ‘a contract of trust’ between them. One commentator suggested that the two men had a harder time with their own delegations than they had with each other. Masmoudi became the first Tunisian ambassador to France after independence.

Whenever deadlock threatened, the two of them would retire to the garden of the ministry for a private talk.

In 1956, while leading the first post-independence Tunisian delegation to the United Nations in New York, President Bourguiba declared, ‘The world must be told what Moral Re-Armament has done for our country.’

The French statesman Robert Schuman wrote to Frank Buchman,  ‘There can be no doubt that the history of Tunisia and Morocco would have been different if it had not been for Moral Re-Armament.’ 

As for Masmoudi, he maintained, ‘Without Moral Re-Armament, we would be involved today in Tunisia in a  war to the death against France... Tunisia would now be a second Indo-China.’

During these years, Caux welcomed delegations from many other African countries moving towards independence from the Western, colonial powers, including Ghana and Nigeria, Kenya and Cameroun.

 

Mohamed Masmoudi (centre), Si Bekkai
Mohamed Masmoudi (centre) with Si Bekkai (left) in Caux

 

_____________________________________________________________________________

 

This story is part of our series 75 Years of Stories about individuals who found new direction and inspiration through Caux, one for each year from 1946 to 2021. If you know a story appropriate for this series, please do pass on your ideas by email to John Bond or Yara Zhgeib. If you would like to know more about the early years of Initiatives of Change and the conference centre in Caux please click here and visit the platform For A New World.

 

 

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Weaving Our Narratives - Programme

programme

Saturday, 15 May

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Session 1: Introduction

Wednesday, 19 May

-
Session 2: Identity

Saturday, 22 May

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Session 3: Identity

Wednesday, 26 May

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Session 4: Growth

Saturday, 29 May

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Session 5: Growth

Wednesday, 02 June

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Session 6: Inspire

Saturday, 05 June

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Session 7: Inspire

Wednesday, 09 June

-
Session 8: Closing

1952 - Elsbeth and Adam McLean: A Caux wedding

By Mary Lean

15/03/2021
Featured Story
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By Mary Lean

 

When Elsbeth Spoerry helped to clean up the derelict Caux Palace for the first conferences in 1946, she could hardly have guessed that, six years later, she would get married there – with over 1,000 conference participants as guests.

Elsbeth married Adam McLean on 9 August 1952. Adam, a proud Scot, wore his kilt, and Elsbeth’s eight bridesmaids, from different countries, wore their national costumes. Four ministers from three denominations officiated: ‘we were thoroughly spliced,’ Adam wrote in his autobiography.

The wedding was unusual for other reasons too. Elsbeth had grown up in privilege in Zurich, as a member of one of Switzerland’s great industrial families. Adam’s father had been a coalminer in Musselborough, near Edinburgh. Adam left school at 14, continuing his education in evening classes. Elsbeth went to Zurich, Geneva and Freiburg Universities, and graduated as a Doctor of Law.

 

McLean wedding with pageboy

 

They each encountered Initiatives of Change (then known as Moral Rearmament/MRA) in the 1930s: Elsbeth through Hélène Mottu, who with her husband, Philippe, later headed up the purchase of the Caux Palace; and Adam through his boss in the garage where he worked as a motor mechanic. During World War II, Elsbeth worked in one of her father’s factories, and trained as an ambulance driver.

The outbreak of war caught Adam in North America, where he was taking part in an MRA campaign. He stayed on in the US, working to raise morale and improve industrial relations, particularly in the aircraft industry. When the US joined the war, he was called up and fought in Italy, where he was injured and decorated for his heroism. After the war he based in Italy for 14 years, working with MRA at a time of fierce strife between Fascism and Communism. He got to know Elsbeth, who spoke four languages, when she interpreted for the delegations he brought to Caux.

I do not think anyone could have dreamed up a more perfect place to withdraw from the hustle and bustle of life to think quietly.

Adam wrote of his first visit to Caux, driving a large American car: ‘The brightly tiled roof and turrets shone in the sun. Because of the power under the bonnet of the American Buick there was really no difficulty climbing up the very steep and winding road, but I was to discover it was a test for the immediate post-war small car drivers to make it to the top without boiling or busted radiators. I do not think anyone could have dreamed up a more perfect place to withdraw from the hustle and bustle of life to think quietly.’*

Their engagement took place by mail: Adam was in Italy and Elsbeth in the US. When she accepted, a Communist trade union leader threw a celebration party for Adam – and the union leader’s ex-Fascist father-in-law, not to be outdone, invited Adam to dinner in his home. During the evening, Adam realised that the hill he could see from his host’s window was familiar. He had struggled up that hill under sniper fire during the war. ‘Do you know where the sniper was firing from?’ his host asked him. ‘From that chair you have got your foot on!’

 

McLean wedding group

 

Everyone who was in Caux in 1952 for the summer conferences was included in the wedding celebrations: but some came specially. Among them was an Italian professor and socialist politician, Umberto Calosso, and his wife. They arrived in Caux looking travel-worn, wrote Adam, having received the invitation only a day before, while on holiday in the mountains in Piedmont.

They had to get down to the nearest village on donkeys and find a friend with a small car.

‘They had to get down to the nearest village on donkeys and managed to find a friend there with a small car. Comrade Umberto cheerfully invited his friend to our wedding so, by driving through the night, they arrived in time for the service and festivities, much to our delight.’

Adam and Elsbeth shared their lives for 46 years, until Elsbeth died in 1999.  Adam died in 2008. Theirs was one of many partnerships forged and consecrated in Caux in the last 75 years.

 

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Arthur McLean portrait as soldier

Adam McLean was a born story-teller. It was for his grandchildren that he first wrote the tale of his adventures as a young man which took him from the shores of the Firth of Forth to Hollywood, the aircraft factories of Boeing, into the US Army and finally back to Europe. Discover an extract of his autobiography here:

As he struggled to regain consciousness McLean heard the stretcher-bearers arguing whether it was possible to carry him through the heavy shelling to the mountain tracks.

'Pick up Scotty and get back over,’ insisted his buddy Rocky. 'We cannot go over that open ground to the mountain.‘

'Pick him up now.' They still hesitated. Adam heard the bolt rattle in Rocky’s rifle.

'Pick Scotty up, or you won’t pick up anyone ever again.'

So they took him back ... and that is how McLean reached Rome where he was to spend the great part of the next twenty years, forging friendships with people from all ways of life.

Read more about Adam's adventures in his book Whatever next.

 

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This story is part of our series 75 Years of Stories about individuals who found new direction and inspiration through Caux, one for each year from 1946 to 2021. If you know a story appropriate for this series, please do pass on your ideas by email to John Bond or Yara Zhgeib. If you would like to know more about the early years of Initiatives of Change and the conference centre in Caux please click here and visit the platform For A New World.

 

  • * Whatever Next (Linden Hall, 1992)
  • Photo top: Initiatives of Change
  • Photo Adam & wedding: McLean Family

 

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1951 - Maurice Mercier: 'Not one cry of hatred'

By Eliane Stallybrass

11/03/2021
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By Eliane Stallybrass

 

The Swiss Jean-Jacques Odier was not overly impressed when he first met Maurice Mercier, the man behind the large French industrial delegations that visited Caux in 1951. ‘He would have looked at home serving behind a bar down the street,’ Odier wrote* of their meeting in the offices of France’s Force Ouvrière textile workers federation. ‘But in the following weeks, as we got to know him better, we discovered an exceptional human being.’

Mercier had started work in the textile industry at the age of 13, and worked his way up through the ranks of the CGT, the French union federation. He had been a Communist and a courageous member of the resistance during World War II. When the war ended, he felt that the union was putting politics before fighting for workers’ rights. He left the union, but missed the comradeship of the struggle and the ideology that had motivated him.

 

Maurcie Mercier Lille big reso
Maurice Mercier speaking at a meeting in Lille, France

 

When Jean-Jacques Odier, the son of a Genevese banker who worked full-time for Initiatives of Change (then known as Moral Re-Armament/MRA), and his British friend, Bill Porter, met him in 1950, he was cynical and discouraged. But they were struck by the speed with which he took to the idea of change in behaviour and a creative energy beyond the class war. On a visit to Caux that summer, he said, ‘Not one cry of hatred, not one hour of work lost, not one drop of blood shed: that is the revolution to which Moral Re-Armament challenges bosses and workers.’

He had that mark of all true revolutionaries– a vision, and he helped me to find a vision, too.

Odier and Porter invited Mercier to attend an MRA conference on Mackinac Island in the United States in June 1951. They thought that it might broaden his horizons, but they had no idea how hard it would prove to get a visa for a trades unionist with 11 years as a clandestine Communist behind him. It all worked out, and Mercier met the founder of Initiatives of Change, Frank Buchman, at the conference.

A Pennsylvanian Lutheran minister not speaking any French, and a French worker who’d never left his continent: it was a strange encounter of hearts and minds. Buchman saw the human in the militant atheist, and Mercier the revolutionary in the convinced Christian. Mercier said of Buchman, ‘He had that mark of all true revolutionaries – a vision, and he helped me to find a vision, too.’

 

Maurice Mercier in Caux with William NKomo, François Bekoungou and Harry Wickham
Maurice Mercier (2nd from left) in Caux with William Nkomo, François Bekoungou and Harry Wickham

 

Inspired by the delegations from American companies he met at Mackinac, Mercier decided to work for similar meetings in Caux on his return to Europe. He travelled all over the north of France encouraging workers to come to Caux and to get their management to finance the trip. The Caux conferences were extended that year to welcome these delegations, and in the autumn of 1951, eighty French businesses, mainly from the textile industry, sent parties to Switzerland.

 

Maurice Mercier, Robert Carmichael, Henri Desbrueres, Henri Macaux, Leonida Macciotta in Caux 1952
Maurice Mercier (left) in Caux with Robert Carmichael, Henri Desbrueres, Henri Macaux and Leonida Macciotta

 

A textile industrialist explained, ‘I came to see that I treated my business as my personal property. It seemed entirely normal to me to get workers to run errands for me, to help myself to coal from the factory to heat my home…. I decided to completely change my way of living.’

An atmosphere of trust was created.

A machine-tool operator said, ‘I thought the bourgeois and the bosses were arrogant and evil, only thinking of dominating the proletariat and keeping us down. I couldn’t imagine them overcoming the barrier between us and working to build a new world.’

‘An atmosphere of trust was created,’ commented Mercier. This led to an industrywide agreement in 1953, transforming working conditions and industrial relations in France’s 7,000 textile factories, which employed 648,000 people at the time.

 

Listen to Maurice Mercier speaking in Caux 1958

 

Watch an interview with Maurice Mercier from 1971 (17'09 - 18'40)

 

_______________________________________________________________________________________

 

This story is part of our series 75 Years of Stories about individuals who found new direction and inspiration through Caux, one for each year from 1946 to 2021. If you know a story appropriate for this series, please do pass on your ideas by email to John Bond or Yara Zhgeib. If you would like to know more about the early years of Initiatives of Change and the conference centre in Caux please click here and visit the platform For A New World.

 

 

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Online or In-person events?

08/03/2021
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Online or In-person events?

 

For 75 years, Caux has been the place where we gather people from all over the world to reflect, share their stories and be inspired to take initiatives for a more just, peaceful and sustainable world.  

The COVID-19 pandemic gave us the opportunity to bring our offer online, connecting with even more of you. Now that we have done so, we want to reflect and understand better how the online venue impacted our work. In partnership with the Swiss Federal Department of Foreign Affairs, we are investigating the differences between in-person and online events with a particular focus on the context of peacebuilding.  

For that purpose, we need the feedback of the members of our community who have participated both to our online and in-person events in Caux. If you are one of them, please help us by taking this survey by 16 March 2021. The survey will take only 15 minutes of your time and your answers will help us to leverage the strengths of both online and in-person events for the creation of more tailored events and programmes.  

To facilitate the analysis of the results, this survey is available only in English and in French, the two languages in which events were held during the Caux Forum Online 2020. However, it is possible to answer open questions in German if needed. The results of this inquiry will be shared publicly, including on our website. 

Thank you for your help!

 

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75 Years of Stories

As we launch a series of 75 stories, celebrating 75th anniversary of Initiatives of Change in Caux, Yara Zgheib from Lebanon reflects on this special place at the heart of Swiss Alps which has changed lives of many people from all over world:

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